GUEST POLICIES
Reservations made through third party Booking Sites are subject to their Policies and Agreements – and are not subject to our Reservation and Cancellation Policies.
Due to the limited size of Ocracoke, and the unpredictability of our season, cancellations affect us greatly. We are a small island destination with a limited inventory of units – unlike larger chain hotels where a cancellation or two represents a small percentage of occupancy – last-minute cancellations greatly impact us. We cannot be responsible for adverse weather conditions, travel delays, or illness. We also understand that no one likes to cancel their vacation either; if you anticipate any of these reasons interrupting or affecting your trip we strongly suggest that you purchase third-party trip insurance. Please read all of our policies and take note of cancellation dates and the dates of your reservation.
If you have any questions concerning the reservation process, your options, or our policies, please do not hesitate to contact us–it’s our business, and it’s what we do. We really look forward to helping you plan your Ocracoke vacation.
RESERVATION & CANCELLATION POLICIES
Rooms and Suites
These accommodations have a seven-day cancellation policy that begins at 3 pm one week prior to your check-in date. For example, if you are checking in on a Friday the policy begins at 3 pm the previous Friday. If you cancel outside of seven days, your money will be refunded, less the $30 cancellation fee. If you cancel within the seven days, you are responsible for the full amount of your stay, unless we are able to re-rent the dates. This also applies to changes in the reservation dates or early checkouts. If your nights are re-rented you will receive a refund minus the cancellation fee. If your nights are re-rented at a lower rate then you will be refunded the difference. Group reservations, or blocks of three or more rooms and suites will have a two-week cancellation policy instead of the seven days. If there is a mandatory evacuation ordered, then a refund will be issued only for the days that the evacuation is in place.
Cancellation policies for rooms, suites and cottages:
CANCELLATION POLICIES:
FOR ROOMS AND SUITES (less than 7 nights)
-Cancellations need to be made by 3:00pm, SEVEN DAYS (7 DAYS)
PRIOR to arrival in order to receive a refund, less the $30 cancellation
fee
-If the reservation is cancelled within 7 days of arrival,
the guest is responsible for the FULL AMOUNT of the stay, unless we are able to
re-rent the room. If the room is
re-rented, a refund will be given, less the $30 cancellation fee.
FOR TREEHOUSE SUITE, GROUP RESERVATIONS (reservations
for 3 or more units),
AND RESERVATIONS FOR 7 DAYS OR MORE:
-Cancellations must be made by 3:00pm, TWO WEEKS (14 DAYS) PRIOR
to arrival to receive a refund, less the $50, plus tax, cancellation fee.
-If the reservation is cancelled within 14 days of arrival,
the guest is responsible for the FULL AMOUNT of the stay, unless we are able to
re-rent the room. If the room is
re-rented, a refund will be given, less the $50, plus tax, cancellation fee.
FOR RENTAL COTTAGES:
– Cancellations must be made by 3:00pm, 60 DAYS PRIOR TO
YOUR ARRIVAL DATE.. Any cancellation made outside of the 60 days will have the
deposit refunded minus the 25% NON REFUNDABLE deposit.
-A 50% deposit is taken at the time the reservation is made,
of which, 25% is a NON REFUNDABLE deposit, up to 60 days prior to arrival. Within 60 days, the total rental amount is
due, and NON REFUNDABLE. THEREFORE, WE STRONGLY RECOMMEND TRAVEL INSURANCE;
a link to third party travel insurance is provided in the confirmation email.
-If a cottage reservation is cancelled within the 60 days,
NO REFUNDS ARE GIVEN FOR ANY REASON. PLEASE NOTE THAT THERE ARE NO REFUNDS
GIVEN FOR COTTAGE RESERVATIONS DUE TO TROPICAL OR SUBTROPICAL WEATHER EVENTS,
EVACUATIONS, INCLEMENT WEATHER, ILLNESS OR DEATH, OR SUSPENSION OF FERRY
SERVICE.
TRAVEL INSURANCE IS THE SOLE REMEDY FOR ANY VACATION
INTERRUPTIONS.
Occupancy
Reservations are made for a specific number of occupants for each unit. Please don’t bring additional guests (including infants and/or children) without calling ahead to check on the maximum allowed. If you’ve exceeded the maximum occupancy, you’ll incur either a $50 penalty per night or your reservation will be cancelled at our option with the loss of your deposit.
Smoking and Pet Policy
All cottages, rooms and suites are non-smoking and smoking is only allowed on decks with the doors closed. Any violation of this policy will incur an extra cleaning fee of up to $250.
Pets are not allowed on the grounds of the Ocracoke Harbor Inn or on the grounds of any of our rental properties. If you’re in violation of this policy, then you’ll be responsible for a cleaning fee of $250 or more depending on the amount of necessary extra cleaning, and also the possibility of eviction without refund. There is a lovely kennel on the island and we recommend that you board your pet there.
Late Arrivals & Check-Outs Policy
If you anticipate that you’ll be arriving after our office closes please let us know so that we can make arrangements to leave a key for you. Failure to arrive on the reservation date will be treated as though it’s a cancellation. Check-in time is at 3pm and checkout time is 11am for rooms and suites and 10am for cottages. We do like to have adequate time to properly prepare for incoming guests and ask for your co-operation; late checkout may result in an additional charge.
